Quadient AP in maintenance mode – critical security upgrade

Incident Report for Beanworks

Resolved

The maintenance window is now closed, all systems confirmed operational.
Thank you for your patience and understanding.
Posted Oct 21, 2026 - 17:10 PDT

Monitoring

The maintenance is now complete, and the service is back up and running.
We will monitor the situation to ensure it operates normally.
Thank you for your patience.
Posted Oct 21, 2026 - 14:10 PDT

Update

Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience.
Update:
We started the verification of the changes, the last phase of the maintenance.
Once completed successfully, access to Quadient AP will be restored.
Thank you for your patience.
Posted Oct 21, 2026 - 13:29 PDT

Identified

Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience.
Update:
The maintenance is still in progress, and the application is unavailable until completed.
The processing of transactions is paused, but all delayed transactions will be processed once the service is restored.
Posted Oct 21, 2026 - 10:40 PDT

Investigating

Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience.
Posted Oct 21, 2026 - 09:30 PDT
This incident affected: Web App - AP and Web App - SageAPA.