Payments erroring out with error "Failed to save payment" or "Batch submit for approval failed"

Incident Report for Beanworks

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2025 - 09:43 PDT

Investigating

Multiple North America customers are experiencing payments erroring out with error "Failed to save payment" or "Batch submit for approval failed". We are investigating the root cause.
Posted Apr 22, 2025 - 12:33 PDT
This incident affects: Web App - AP and Web App - SageAPA.