Beanworks Status

All Systems Operational

Web App - AP Operational

Web App - SageAPA Operational

Data Synchronisation - API Integrations Operational

Quickbooks Online Operational

Sage Intacct Operational

Rent Manager Operational

NetSuite Operational

SAGE 200 Professional Version (2021) Operational

SAGE 200 Standard Version Operational

JONAS PREMIER Operational

Xero Operational

MAESTRO Operational

Data Synchronization - File Based / AnySync Operational

Data Synchronisation - SyncTool™ Operational

Email - Incoming Operational

Email - Outgoing Operational

Payment Provider Operational

NvoicePay Operational

VersaPay Operational

Cambridge Operational

SmartPayables Operational

RePay Operational

Smart Capture Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

Resolved - This incident has been resolved.
Oct 23, 05:54 PDT

Update - Update on ongoing issue:

At the moment Amazon Web Services (AWS) has started to restore its services, and most systems are returning to normal operation. As a result, Quadient Hub login functionality should now work as expected for the majority of users.

However, please note that some residual or intermittent issues may still occur as AWS continues to work toward full resolution.
According to the latest update from AWS (as of Oct 20, 3:35 AM PDT):

"The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share."

We continue to monitor the situation closely and will provide further updates if any additional impact is observed.

Thank you for your patience and understanding while this issue is being resolved.
Oct 20, 04:36 PDT

Monitoring - Dear Customers,

We are currently experiencing a service disruption caused by an ongoing outage with our cloud service provider, Amazon Web Services (AWS). This issue is impacting several components of our application, most notably the Quadient Hub login functionality.

The outage is global in scope, affecting multiple AWS regions and a wide range of applications across different organizations. As a result, users may experience difficulties logging in or accessing certain features of our platform.

The AWS engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We are closely monitoring the situation and will continue to provide updates as new information becomes available.

For the latest updates from AWS directly, please visit their official status page:
👉 https://health.aws.amazon.com/health/status

We apologize for the inconvenience and appreciate your patience while this issue is being resolved.

Thank you for your understanding,
The Quadient Team
Oct 20, 02:46 PDT

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.